Mathew Robinson, webTRIM General Manager
To operate a profitable collision repair shop you need to get the right amount of work in, and efficiently repair & manage the jobs to completion. Key factors are cycle time, cost of repairs, margins and overheads, management reporting. Bodyshop Management Software is a tool
that assists your staff to achieve the business KPI’s and helps you to improve your results over time.
Increased competition from other Repairers and revenue pressure from job providers means that doing a high quality repair is no longer good enough. You also need to manage the revenue & costs. Bodyshop management introduces a standard process that can be
The best technology solution helps you manage your business without the need to put on extra staff. Choosing the right BMS will increase your profits and give you back your time.
Most issues when running a business can be broken into 3 broad categories: money, staff & time. A good BMS will help you in all three areas: improve profits, increase staff productivity, save you time managing jobs & the business.
Much of the management of a Bodyshop is communications: telling staff what needs to be done, monitoring progress on jobs, managing staff productivity, reducing costs and reporting on outcomes. These can be largely automated, so that after work is allocated, staff
know what job they need to be working on, live job status and when jobs are falling behind. After each job is complete, reports provide details on revenue, costs, profit and staff performance.
Workshop Management should focus on the 10% of jobs that are having issues; 90% of jobs are standard and don’t need to be micro-managed. Save yourself and your staff time by letting them get on with the job.
Generational change in the workforce requires different ways to manage staff. Younger people want to take more control of their workload, and to be more engaged. With a BMS everyone can see the big picture and can make the adjustments needed to get the jobs done
on time. Workplace culture can be a big influencer in staff retention. When workers feel empowered, they will be more engaged.
Book in diary - Booking in the right number and type of jobs is essential to keeping staff busy and covering all overheads
Production display – live workshop display of onsite jobs and progress
Customer management – contact tools to manage customer updates
Time recording – record time spent on each task and task completion, review key reports: cycle time, detailed job costing reports
Job costing – reporting on the estimate accuracy, compare the actual time and costs
Measuring Staff Productivity – review staff production and increase over time
Setting goals and targets for staff & the business – staff know how much work they need to do to achieve business goals
Job Scheduling tools – schedule tasks to staff to achieve due out dates. Identify bottlenecks caused by staff availability & other resources. Ideally have a few options from simple to sophisticated to align with how you want to run your workshop
Simple time recording – easy for staff to clock on and off each day, find jobs & record time accurately. Record idle time and time spent on non-productive tasks
Easy office Procedures – simple process to manage jobs & customers
Detailed financial reporting – reports that tell you how each part of your business is performing
No data entry – data is imported from your quote package with no rekeying of data required. Any data entry should be minimal. Any changes in the quote should be updated automatically in the BMS
The contents of and any opinions contained in this article may not necessarily
reflect the opinions of Capricorn Society Ltd.