We’re proud to announce Podium is now officially a Capricorn Preferred Supplier. Podium is a communication platform for local businesses. From getting found online to winning repeat business, Podium powers every step. It’s the simplest way to collect reviews, gather insights, and talk to customers in real time through text.
In today’s hyper-digital world, having an online presence is key to a business’s success. In addition to websites, blogs, and social media profiles, having positive online reviews can play a defining role in the success of your shop. In fact, over 90% of consumers seek out and read customer reviews prior to visiting or using a business, most of whom trust the reviews just as much as they trust personal recommendations. Online reviews are one of the most effective ways to drive potential customers to your business. Sure, you can spend thousands of dollars trying to shoot your business to the top of the google search engine results page, but that can be expensive and inefficient. In addition, while being at the top of the page using ads can show that you’re an established business, it lacks the authenticity and brand trust that an online business review can provide.
Positive online reviews help captivate the attention and interest of customers. Similarly, online reviews can effectively establish trust and confidence when consumers either search for your business specifically or search for a general product or service your business offers. Studies show that if a customer trusts your business’s online reviews, they’re likely to spend 31% more than companies with lower reviews. Simply put, favorable online reviews can significantly and positively affect your customers’ purchasing behavior.
Google reviews also help your shop appear in the top of what is called Google’s “Map Pack”
The listings in a Map Pack get the majority of clicks and along with them the majority of potential customers.
Podium can help your shop easily collect real reviews from your customers as well as interact with customers via their preferred method of communication. Here is some more information on some of Podium’s products.
Easily interact with customers on their favorite channels. The Messaging Platform is one simple inbox for texts and messages from Facebook, Google, and more. It’s the fastest way to get in touch, stay engaged, and become their goto business.
Become the obvious choice online through authentic reviews. Send review invitations via text and get responses within 30 seconds. Respond to reviews, track your rankings, and keep an eye on the competition all through Podium.
Convert more visitors into customers with a simple button on your website. Webchatsaves your visitor’s name and number when they send a message, then allows you to respond via text—giving you the flexibility to keep the conversation going.
Get an immediate pulse on customer perceptions. Feedback determines your NetPromoter Score (NPS) through two automated texts. No links, no lengthy surveys—just realtime responses and insights.
Request a demo to see how Podium’s efficient, mobile process can help your business collect 15x more reviews than traditional platforms. This will, in turn, improve local SEO and ultimately boost revenues.