Webinars to make your workshop stronger

Bringing together industry leaders, research, and analysis - the Capricorn State of the Nation webinar series will explore thought provoking insights from Capricorn’s State of the Nation 2021 Report.

With practical discussions and a question and answer function, the webinar series provides you with direct access to information that can help you grow your business.

Upcoming Webinars


How do we solve the auto industry skills shortage?

November 2nd 9am AWST

In State of the Nation 2021 Members told us finding qualified technicians is one of the biggest challenges they faced—and it was the industry’s top challenge overall. The problem is particularly acute for panel and paint, tyre and suspension, and larger/chain workshops.

So, what can we do about it?

What can Members do to attract and retain the best talent that’s out there? And what role do apprentices play in ensuring a pipeline of talent into the future?

David Fraser is joined by the ARCA council’s AAAA representative Mike Smith for a chat about combating the skills shortage and encouraging a new generation of qualified technicians into auto.

Workshop hacks: Tips for boosting efficiency and profitability

November 9th, 9am AWST

Following last year’s popular webinar on how to supercharge profits by charging more, Capricorn’s Chief Executive Officer of Automotive, Bradley Gannon, is back with more tips and tricks to help Members boost their efficiency and profitability.

From labour charge-out rates and margins on parts to diagnostic costs and strategies for reducing staff turnover, Bradley joins David Fraser for a wide arranging, but very practical discussion designed to put more money in the pockets of Members.

Find out the secrets of the most efficient and profitable workshops and automotive businesses in the industry.

How to create a great workplace culture and transform your business

November 16th, 9am AWST

Attracting and retaining great staff, including skilled technicians, is not all about the pay on offer. It’s also about the culture of the workplace. Do your staff feel part of the team? Are they learning and developing in terms of what they want to do? And, ultimately, are they enjoying themselves in the job they’re doing?

So, how do you create a workplace culture that’s attractive to the very best talent? Craig Baills, from Highfield Mechanical and the ARCA council, joins David Fraser for a conversation filled with strategies, ideas, tips and insights.

Tech, EVs and futureproofing your business

November 25th, 9am AWST

Keeping up with technology is expensive and time-consuming, but continuing to invest in tools and training is vital to the longevity of our businesses—as is ensuring good access to technical information and diagnostics.

What decisions and investments should Members be making now to set themselves up for the future? What are the pitfalls and mistakes to avoid? And how will the switch to electric vehicles fundamentally change our jobs, businesses and place in the auto industry.

David Fraser is joined by Rick Parker from Hyundai to talk about upcoming advances in technology, including EVs, and how and why Members need to get their businesses ready.


Meet the Hosts


David Fraser

Capricorn Group CEO

Our webinar host David has over 35 years’ experience in the automotive industry working in Australia and around the world. His work in the sector is a testament to his passion for leadership, innovation, work ethic and integrity. In 2019, David was appointed Capricorn’s Group Chief Executive Officer where he has overseen the release of Capricorn’s largest research project The State of the Nation Report.

Mike Smith

Convenor Australian Automotive Aftermarket Association

Mike Smith is a passionate respected industry participant, having worked in the automotive industry as a business owner and championing causes like the Choice of Repairer Legislation and automotive training.  Mike is currently the Convenor of the Automotive Repairers Council of Australia (ARCA) which is an initiative of the Australian Automotive Aftermarket Association (AAAA).

Bradley Gannon
Capricorn Automotive CEO

Bradley is Chief Executive Officer Automotive of Capricorn Society, responsible for its Automotive Division which operates in all parts of Australia and New Zealand. His accountabilities also include Group Marketing, Capricorn Travel and most importantly, the overarching Member experience at Capricorn.

Craig Baills
Director Highfields Mechanical

With 3 decades under his belt in the automotive industry, Craig’s passion, and desire to see the auto aftermarket repair industry grow and be sustainable has never been stronger. With a broad range of experience from dealerships, independent workshops, government compliance, education, agriculture, and business ownership. Craig has a solid grasp on where the industry has come from and where it is headed into the future with a keen focus on future technologies, technician and apprenticeship education and training, as well as contributing to a range of industry boards and councils.

Rick Parker
Aftersales Training Academy Manager Hyundai Australia

Rick is an accomplished learning and development professional with 33 years’ experience in the automotive industry. Holds dual automotive trade qualifications (Mechanical and Electrical) and has used his knowledge and skill to educate automotive personnel across several organisations including NRMA, TAFE, Toyota, Audi, Hyundai.

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