Featured Articles


Editors Picks

How to be resilient, adapt and keep positive in very stressful times.

How to be resilient, adapt and keep positive in very stressful times.

The coronavirus pandemic has been very stressful for many Members. Psychologist Dr Marny Lishman shares advice to help workshop owners get through this difficult time.

Customer experience is your best marketing

Customer experience is your best marketing

Word of mouth is the best form or marketing there is, and the best way to ensure you get it is by providing a great customer experience.


Do you know how your workshop compares to your competitors in size turnover or staffing levels?

Whether you run a small workshop or a large one, knowing how your business compares to the average is really useful for your planning.

Popular Articles

8 tips for top customer service on the phone

How to hire the right workshop manager

Here are 6 top tips for any auto garage owner looking to hire a workshop manager for the first time.

Wow Your Customers

Little ways to wow your customers and build loyalty

Here are some small ways any workshop owner or manager can elevate their service and wow customers.

What's the future of diesel engines on Australia's roads?

What's the future of diesel engines on Australia's roads?

Once lauded for their fuel efficiency, diesel engines are now the bad guys. So, what does that mean for those of us in the automotive industry?


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