Knowing how to balance the competing demands of your role is the key to success for any workshop manager or owner. Here’s what you need to know.
The increasing complexity of vehicles makes having access to independent repair times a must – not just to get a sense of how long the technician is likely to spend on a job or to provide an up-front quote but also to pre-screen work after an initial conversation with the customer in order to gauge whether it’s right for you and your customer.
What will happen to your business when you’re no longer around to run it? What will happen to it when you retire? What happens to it if you can suddenly no longer work?
One of the common gripes of workshop owners is that many of their staff don’t have the skills required to handle more complex jobs. The answer seems obvious – staff skill levels have to improve. But how to begin?
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