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How to be resilient, adapt and keep positive in very stressful times.

How to be resilient, adapt and keep positive in very stressful times.

The coronavirus pandemic has been very stressful for many Members. Psychologist Dr Marny Lishman shares advice to help workshop owners get through this difficult time.

Tough decisions: short-term pain for long-term gain

Tough decisions: short-term pain for long-term gain

Making tough business decisions can be agonising. Here’s how to make difficult choices at your workshop to ensure success.

contactless  service and repair

Contactless Service and Repair

Why Offer A Contactless Customer Experience

Popular Articles

8 tips for top customer service on the phone

How to hire the right workshop manager

Here are 6 top tips for any auto garage owner looking to hire a workshop manager for the first time.

Here are the good ways to deliver bad news to customers

Here are the good ways to deliver bad news to customers

Telling a customer their service will be more expensive than they thought is never easy. Here’s how to deliver bad news well.

Setting KPIs: Do your team know what is expected of them?

Setting KPIs: Do your team know what is expected of them?

Setting KPIs is a great way to unlock your team’s potential, boost productivity and meet your business goals.

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