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Mn working on engine

How to handle complicated jobs

Fixing an ailing car was once a relatively straightforward, almost simplistic job, compared to what the average workshop faces today. The role of today’s technicians is very high-tech and extremely complex.

Two men over engine

5 reasons Members aren’t confident about their business’s future

Capricorn’s State of the Nation Report 2021 measured business confidence among Australian/NZ auto industry workshop owners. Here’s what they told us they’re worried about.

Person on phone

What happens when you make a claim?

By its very nature, making a claim on your protection is a stressful time. It means something has gone wrong — whether it’s an accident, a theft or a major disaster like a fire or flood.

Popular Articles

Man holding part

Free resources to curb risks of fitting customer-supplied parts

What’s the best way to handle a customer who supplies their own parts, so you don’t leave your workshop exposed to risk?

Man working on car

How ready are you for electric vehicles

If an EV pulled into your workshop today, would you be able to service it? Here’s how to make sure you’re ready for an electric future.

Here are the good ways to deliver bad news to customers

Here are the good ways to deliver bad news to customers

Telling a customer their service will be more expensive than they thought is never easy. Here’s how to deliver bad news well.

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