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Your Personal Information

We value your privacy. We will use your details and any subsequently collected information for the purpose of providing you with information about the benefits of joining Capricorn and helping you become a Member, should you wish to do so. We can’t do this without your information. We won’t disclose your information to anyone outside of Capricorn and its related companies. We won’t disclose your information overseas. Your personal details will be maintained and used in accordance with the provisions of the Privacy Act and Capricorn’s Privacy Policy. If you do become a Member of Capricorn then we may use your information for additional purposes referred to in our Privacy Policy. Our Privacy Policy contains more information about how we handle information, including how you can access and correct your information or make a complaint. Our Privacy Policy is available online. For more information email privacy@capricorn.coop or phone 1800 327 437 (Australia) or 0800 401 444 (New Zealand) and ask to speak to our Privacy Officer.

AUSTRALIA

Free call

1800 327 437

Head office

28 Troode Street
West Perth WA 6005

Office hours

6:15am - 5pm (AWST)

Postal address

Locked Bag 3003
West Perth WA 6872

 

NEW ZEALAND

Free call

0800 401 444

Postal address

PO Box 91567
Victoria Street West
Auckland 1142

Office hours

11:15am - 10pm (NZDT)

Complaints Management Policy

Capricorn Society Limited seeks to maintain and enhance our reputation of providing you with high quality service. We value complaints as they can assist us to improve our processes and Member Service.

We are committed to being responsive to the needs and concerns of our members and to resolving your complaint as quickly as possible. We will be consistent, fair, and impartial when handling your complaint.

Our complaints management policy can be downloaded here.