Over 40% of Members are protected with Capricorn Risk, what about you?

Over 40% of Members are protected with Capricorn Risk, what about you?


People in workshop

Earlier this year, we surveyed a range of Capricorn Members to discover what they thought of insurance, protection, and Capricorn Risk Services. Here’s what we found.

Capricorn Risk Services was established to provide Capricorn Members with access to mutual protection, an alternative to traditional insurance. Today, more than 9,000 Capricorn Members (approximately 40%) are part of Capricorn Risk Services, meaning the Capricorn Risk division is owned and run by the same auto repairers it protects.

As part of Capricorn, Capricorn Risk Services puts Members at the heart of everything they do. Whether it is providing business and personal coverage designed for the auto industry, returning profits to eligible Members through Capricorn Mutual or supporting you with your very own dedicated Account Manager, Capricorn Risk Members always come first.

To ensure we are meeting expectations, we asked a range of Capricorn Members what they thought of insurance, protection, and Capricorn Risk Services.

Capricorn Risk Services continued to receive excellent Member feedback in the survey, with Risk Members rating Capricorn Risk Services an 8.3 out of 10. Capricorn Risk Members appreciated the high-quality customer service, level of coverage and products available.

When asked what were the top three things they would like protected, both Risk Members and non-Risk Members noted business disruption, mechanical failure on vehicles serviced, and staff injury or illness as the most important risks they faced.

Both Members and non-Members felt it was important to choose a provider that understands their industry and has a reasonable premium or contribution cost and easy-to-understand coverage.

Capricorn Risk Account Managers were also highly rated according to Risk Members. 70% of Members rated their Risk Account Manager as providing an excellent service. Members liked their professionalism, their understanding of Capricorn Mutual and the automotive industry, and their trustworthiness.

Receiving such recognition is not only an outstanding achievement for the Capricorn Risk team, but recognition of Capricorn Risk’s commitment to keeping their Members at the heart of their business.

Capricorn Risk Services provides protection and insurance specifically designed to protect Members and their businesses. Not currently with Capricorn Risk Services? To request a quote for protection, call your Risk Account Manager today, or visit capricorn.coop/risk.

Did you know?

Fun facts about Capricorn Risk Services

  • Capricorn Risk Services offer personal protection products like life insurance, domestic home and contents, and personal accident and illness cover.

Consolidate all of your protection in one place, on your Capricorn Trade Account (and earn more rewards points too!*).

  • Capricorn Mutual (a division of Capricorn Risk Services) is a discretionary mutual, allowing greater flexibility to accept claims, and return profits to eligible Members.

Capricorn Mutual recently returned $6 million to eligible Capricorn Mutual Members by way of Capricorn bonus points. The return of profits to Capricorn Mutual Members is discretionary and made in accordance with the Capricorn Mutual Constitution.

  • 88% of Members choose Capricorn Risk Services for their specialty in the automotive industry.

Protection and insurance for your business from people in the business.

*Participation in the Capricorn Rewards is subject to the Capricorn Rewards Terms and Conditions which can be found at www.capricorn.coop/terms-conditions.

AU: Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).

NZ: Products sold through Capricorn Risk Services Pty Ltd (NZBN 9429041139813) include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services Pty Ltd by phoning 0800 555 303 via email info@capricornrisk.com or by visiting website capricornrisk.com. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd as a member broker of PSC Connect NZ Limited. Capricorn Risk Services Pty Ltd is a registered financial services provider (390446) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).

This article was published 29/11/2021 and the content is current as at the date of publication.