5 reasons Members aren’t confident about their business’s future
Capricorn’s State of the Nation Report 2021 measured business confidence among Australian/NZ auto industry workshop owners. Here’s what they told us they’re worried about.
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How to explain complicated concepts to customers
One of the by-products of modern vehicle technology is that it makes it very difficult for workshops to explain, and therefore justify, why an expensive repair needs to be done to a customer’s car.
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How to handle complicated jobs
Fixing an ailing car was once a relatively straightforward, almost simplistic job, compared to what the average workshop faces today. The role of today’s technicians is very high-tech and extremely complex.
This article was published 13/09/2021 and the content is current as at the date of publication.