With the increasing incidence of scams across Australia and New Zealand, we are continually reviewing our processes to ensure that we keep your account and information safe.

Key points to remember

• Unless we have agreed upon alternative communication protocols with you, we will always complete a minimum check of three points of identification over the phone when discussing any specific information personal to your Capricorn membership, Trade Account or other products.

• We will never ask you for your full bank account details or to make a payment over the phone.

• Payment of any Preferred Supplier purchases will always be via your Capricorn Trade Account as per your monthly statement.

• We will only send a link that takes you direct to the myCAP login page at your request.

• We will only send you a link in a text message or email at your request or as agreed to, including payment requests.

• Always check that any link you click on is to a secure web page that starts with https://

• Remember that the safest way to access your Member information is via myCAP using your secure login details.

If you ever have any concerns about a phone call or written communication you have received from Capricorn, please contact us here.