Extra protection for your Capricorn account

Learn how our new cybersecurity measures keep your business secure.

At Capricorn, we’re working hard to protect your Trade Account and business assets from fraudulent activities. To protect against unauthorised access, we’re introducing two new security features – Capricorn ID and multi-factor authentication (MFA).
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Capricorn ID

Your unique personal identity

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MFA

An extra layer of security

Capricorn ID

Soon, we'll begin issuing all Members with:

  • a unique Capricorn ID number, giving you more control over who has access to myCAP with the functionality and authority to give others in your business full access to myCAP with their own unique Capricorn ID number and
  • transparency over who is using myCAP and for what purpose.

If you are a Shareholder, you will also experience a consolidated myCAP view. This means you will have access to your Trade Account and your Shareholder Account using your single and secure Capricorn ID.

 

Multi-factor authentication (MFA)

MFA is a common security measure that verifies your identity. You may have used MFA before when logging in to your bank account, doing online shopping or even when accessing your emails or health fund accounts.

Once set up, you will need to verify your identity when accessing Capricorn Rewards, when providing myCAP access to others and when trading with our Ecommerce Partners.

 

Keep an eye out for an email inviting you to set up your Capricorn ID and MFA. You will receive your invitation over the next few weeks. We recommend setting up your Capricorn ID and MFA before you can access myCAP.

Thanks for your patience as we roll out these extra security measures.

 

Frequently asked questions (FAQ)

  • When do I need to set up my Capricorn ID and MFA?
    We will send invitations to sign up to Capricorn ID and MFA over the next few weeks. Until then, continue to log in with your Member number and current password.
  • Why are we making this change?
    We are adding an extra level of protection to your Trade Account to prevent unauthorised access. Setting up your Capricorn ID and MFA is quick, simple and adds another layer of security, making it harder for someone else to access your Trade Account.
  • What is Capricorn ID? How is it different from my Member number?

    Capricorn ID is an 8-digit number that is unique to you and will stay with you forever.

    • Your Capricorn ID is used for queries and when you log in to myCAP.
    • Your Member number is used for making purchases to our Preferred Suppliers through your Trade Account.

     

    Think of it like opening a new account at the bank. Your Capricorn ID is your personal customer number. It stays with you forever. Your Member number is more like your credit card number. You use it to make purchases.

  • What is multi-factor authentication (MFA)?
    MFA is a security measure that requires you to set up additional ways to verify your identity. It adds an extra layer of security in myCAP beyond your Member number and password.
  • Will I get instructions on how to set up my Capricorn ID and MFA?
    Yes. You will receive an email with everything you need to do to set up your Capricorn ID, MFA and new password.
  • What happens if I need to update my mobile number and email address?
    Contact us or your Area Manager.
  • What should I do if I encounter registration issues with MFA or myCAP access?
    If you need help registering for MFA, accessing myCAP or recovering passwords, please contact us.
  • How does Capricorn use my personal data?
    Please read our Privacy Policy for more information on how we collect, use and store personal information.