Capricorn ID
Your unique personal identity
Your unique personal identity
An extra layer of security
Soon, we'll begin issuing all Members with:
If you are a Shareholder, you will also experience a consolidated myCAP view. This means you will have access to your Trade Account and your Shareholder Account using your single and secure Capricorn ID.
MFA is a common security measure that verifies your identity. You may have used MFA before when logging in to your bank account, doing online shopping or even when accessing your emails or health fund accounts.
Once set up, you will need to verify your identity when accessing Capricorn Rewards, when providing myCAP access to others and when trading with our Ecommerce Partners.
Keep an eye out for an email inviting you to set up your Capricorn ID and MFA. You will receive your invitation over the next few weeks. We recommend setting up your Capricorn ID and MFA before you can access myCAP.
Thanks for your patience as we roll out these extra security measures.
Your personal Capricorn ID is an 8-digit number that is separate to the Member number (Trade Account number) and is unique to you.
Think of it like opening a new account at the bank. Your Capricorn ID is your customer number. It stays with you forever. Your Member number (Trade Account number) is more like your credit card number. You use it to make purchases.
You will need to set up your MFA using your mobile number. We use a time-limited 6-digit one-time password (OTP) sent by SMS to your mobile number. All owners and Authorised Representatives must set up their own MFA using their own mobile number.
When you receive your invitation to Capricorn ID and MFA, you will be prompted and guided through each step.
To give access to a team member:
Note: The mobile number you add must be unique to the person you are adding.
To remove a user:
Android
iPhone
If you've tried these steps and still haven't received your one-time password, contact us.