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Editors Picks

Person in office

Customer database – a most valuable asset

A good database should be the most valuable asset in any automotive workshop.

People in office

Are Your Customers Talking About You?

The two essential elements for business growth are retaining the customers you’ve got and gaining new customers regularly.

People working in office

How to ace your follow-up customer service

If you rely on word-of-mouth recommendations to promote your business, then your follow-up customer service strategy is critical.

Popular Articles

How to get your customer service on social media right

How to get your customer service on social media right

How can you use your workshop’s social media accounts to drive business? Here are 6 great tips from customer service expert Shep Hyken.

People in reception

3 things to teach every new staff member about customer service

How confident are you that your newest team members are delivering the kind of service your customers expect?

Wow Your Customers

Little ways to wow your customers and build loyalty

Here are some small ways any workshop owner or manager can elevate their service and wow customers.

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