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Editors Picks

Wow Your Customers

Little ways to wow your customers and build loyalty

Here are some small ways any workshop owner or manager can elevate their service and wow customers.

Cutting the Wrong Corners

6 tips for securing more repeat customers

It costs five times more to attract a new customer than it does to retain an existing one. Here are six tips to encourage repeat customers.

What silent signals are you giving your customers about your workshop?

What silent signals are you giving your customers about your workshop?

Every time a customer interacts with your business you have the opportunity to make an impression. Here’s how to avoid accidentally making a bad one.

Popular Articles

Customer experience is your best marketing

Customer experience is your best marketing

Word of mouth is the best form or marketing there is, and the best way to ensure you get it is by providing a great customer experience.

How to get your customer service on social media right

How to get your customer service on social media right

How can you use your workshop’s social media accounts to drive business? Here are 6 great tips from customer service expert Shep Hyken.

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