Are you acting on unconscious bias?
Do you make all your customers feel welcome, or do you only think you do? Could you be doing or saying things that are turning your customers off, without even knowing it? Could unconscious bias be costing your business and impacting your bottom line?
How to ace your follow-up customer service
If you rely on word-of-mouth recommendations to promote your business, then your follow-up customer service strategy is critical.
Is your customer service keeping up with your customers?
Modern customers have different desires and expectations, how can you relate to customers and keep them happy?
Customer expectations for the servicing of EVs
How to keep customers happy during the transition to electric vehicles.
Do customers trust mechanics? (And how to ensure they do)
How can mechanics and auto workshop owners earn the trust of their customers and improve their business?
5 top tips to survive spare parts shortages
Are you struggling to get spare parts when you need them? When you do manage to find them, do they cost more than you expected?
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