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Editors Picks

Customer Behaviour Is Changing

Customer behaviour is changing: what do we do now?

Our customers are at the heart of everything we do. Sure, we repair and service vehicles, but without customers there are no cars, no money and no business.

Cutting the Wrong Corners

6 tips for securing more repeat customers

It costs five times more to attract a new customer than it does to retain an existing one. Here are six tips to encourage repeat customers.

New State of Reviews Report Has Key Findings for Auto Services feature

New State of Reviews Report Has Key Findings for Auto Services

Online reviews used to be a nice-to-have. But in 2021, they’re a make or break in whether a consumer chooses to engage with your auto service.

Popular Articles

Marketing Tips for Beating your Competitors

5 tips for beating your competitors (without cutting prices)

Don’t just rely on word-of-mouth marketing. Here are 5 marketing tactics that can supercharge your workshop’s success.

Wow Your Customers

Little ways to wow your customers and build loyalty

Here are some small ways any workshop owner or manager can elevate their service and wow customers.

Customer experience is your best marketing

Customer experience is your best marketing

Word of mouth is the best form or marketing there is, and the best way to ensure you get it is by providing a great customer experience.

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