Editors Picks

Are you acting on unconscious bias?
Do you make all your customers feel welcome, or do you only think you do? Could you be doing or saying things that are turning your customers off, without even knowing it? Could unconscious bias be costing your business and impacting your bottom line?

How to ace your follow-up customer service
If you rely on word-of-mouth recommendations to promote your business, then your follow-up customer service strategy is critical.

Is your customer service keeping up with your customers?
Modern customers have different desires and expectations, how can you relate to customers and keep them happy?
Popular Articles

Customer expectations for the servicing of EVs
How to keep customers happy during the transition to electric vehicles.

Do customers trust mechanics? (And how to ensure they do)
How can mechanics and auto workshop owners earn the trust of their customers and improve their business?

5 top tips to survive spare parts shortages
Are you struggling to get spare parts when you need them? When you do manage to find them, do they cost more than you expected?
Latest
NOTE: The contents of and any opinions contained in this publication may not necessarily reflect the opinions of Capricorn Society Ltd.
All information, material and content contained in this edition of Caphub is provided or sourced by Capricorn Society Limited ("Capricorn") for general information only and is not intended to be advice or comment on any particular matter or subject. Before acting on any information you should consider the relevance of it to your own circumstances and, if necessary, take professional advice.
Capricorn makes no representation or warranty as to the accuracy, completeness or reliability of any material (including, without limitation, any third party supplier advertisement in respect of which Capricorn merely acts as a conduit) including in this edition of Caphub. To the fullest extent permitted by law Capricorn, its officers, employees, agents and representatives disclaim any and all liability to you or any other person for any loss or damage whatsoever connected with: (i) reliance on material in Caphub; or (ii) inaccuracy, error or omission in material in Caphub. Capricorn, Stronger with Capricorn, Ignition, Capricorn Travel, Capricorn Mutual, Caphub and the boomerang device are trademarks or registered trademarks of Capricorn.