Customer Articles


Editors Picks

Capricorn consultant talking with an workshop owner in his garage

Is your customer service keeping up with your customers?

Modern customers have different desires and expectations, how can you relate to customers and keep them happy?

People in reception

3 things to teach every new staff member about customer service

How confident are you that your newest team members are delivering the kind of service your customers expect?

People in office

Are Your Customers Talking About You?

The two essential elements for business growth are retaining the customers you’ve got and gaining new customers regularly.

Popular Articles

Mechanic checking a car engineer

Focus on the cars in your workshop – increased efficiency might be the key to growth

Do you have a plan in place to grow your business? According to this year’s State of the Nation survey, chances are you do, with 73% of respondents responding in the affirmative when asked that question.

Person in office

Customer database – a most valuable asset

A good database should be the most valuable asset in any automotive workshop.

Marketing Tips for Beating your Competitors

5 tips for beating your competitors (without cutting prices)

Don’t just rely on word-of-mouth marketing. Here are 5 marketing tactics that can supercharge your workshop’s success.


NOTE: The contents of and any opinions contained in this publication may not necessarily reflect the opinions of Capricorn Society Ltd.

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