Field team ‘here to help’, gets warm welcome from Members

Field team ‘here to help’, gets warm welcome from Members


People in workshop

Capricorn Risk Services knows the automotive industry, knows you, and takes the time to understand your business and your needs.

Who would you prefer to do business with?

Someone who knows the automotive industry, knows you, and takes the time to understand your business and your needs? Or a stranger at the end of a phone in a call centre somewhere?

When it comes to the insurance and risk protection industry, these days the second option is a lot more common than the first. It’s becoming rare for business owners to have the name of a person who is responsible for the protection of their most important assets — let alone have that person actually turn up on their doorstep for a conversation about their coverage needs.

But according to Rob Sedkey, Capricorn Risk Services’ Sales Manager for New South Wales and the Australian Capital Territory, that’s exactly why his team receives a warm welcome wherever they go.

“The difference is incredible,” Rob said. “I’ve worked in the Australian insurance industry for nearly 20 years now and it’s a very different feeling at Capricorn Risk Services. In my experience, unlike most sales roles where just getting the chance to speak to someone about what you’re offering is a battle, Members that don’t have risk protection welcome us with open arms when we call.

“Because we have the Mutual, they know everyone at Capricorn is there to help.”

Capricorn Risk Services has a network of more than 30 Risk Account Managers across Australia and New Zealand and, while competitors are shrinking their field teams, Capricorn’s is growing.

People in office

“They’re all exceptionally well-trained and have a lot of coaching to ensure they’re following the strictest of protocols and guidelines,” Rob said. “When they’re assessing a risk, they understand it’s a cooperative and everything is to benefit Members.”

Members that purchase mutual risk protection through Capricorn Risk Services receive additional benefits including an instalment payment option at no additional cost, and the ability to earn Rewards Points on protections paid through their Capricorn Trade Account. Additionally, in Australia mutual protections don’t attract stamp duty of the fire services levy. Members also have the comfort of knowing that we can calculate their risk exposure using state-of-the-art estimator tools sourced from industry experts, to assist them when deciding on the appropriate level of protection for their business.

“Unlike some traditional insurers, we look at it every single year,” Rob said. “There’s not one single renewal that goes through Capricorn that doesn’t get looked at either by the Risk Account Manager or the Risk Account Executive.”

Rob said the cooperative spirit is instilled into every member of the field team.

“We have a set of values that stand behind, that we stand for,” he said.

“Everything we do, when we go in there to talk about levels of cover and protection, we do it with the best of intentions.

“I think it makes it very special. Everyone in Capricorn essentially is there to help.”

If you’re not already a Capricorn Risk Services Member, get in touch today.

AU: Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).

NZ: Products sold through Capricorn Risk Services Pty Ltd (NZBN 9429041139813) include discretionary risk protection and general insurance products. Discretionary risk protection is issued out of Australia by Capricorn Mutual Ltd. Before deciding to acquire discretionary risk protection you should consider the Product Disclosure Statement to see if it is appropriate for you. This can be obtained from Capricorn Risk Services Pty Ltd by phoning 0800 555 303 via email info@capricornrisk.com or by visiting website capricornrisk.com. General insurance products are issued by a range of insurers and are available through Capricorn Risk Services Pty Ltd as a member broker of PSC Connect NZ Limited. Capricorn Risk Services Pty Ltd is a registered financial services provider (390446) and a corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038).

This article was published 04/02/2022 and the content is current as at the date of publication.